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Customer Support

Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A pop-up window will open. It contains detailed info about all the operations that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich library of tutorial videos illustrating how to use our hosting Control Panel. They're designed for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.


If you can't discover the solution you searching for, check out our comprehensive Frequently Asked Questions database, which includes questions asked by actual customers and provides practical solutions. We frequently "revamp" our FAQ database with new questions & answers in an attempt to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of client support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you open will be replied to in less than 1 hour (the average ticket response time being approximately 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 267858

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com